Hospitality design leads capture member feedback into a doc

Lead product designers miss membership and loyalty notes in chat, risking guest churn and unclear roadmaps. It appends timestamped entries to a shared doc so product teams prioritize membership fixes.

Overview

When membership feedback is scattered in chat, product leaders miss signals that hurt guest loyalty. This workflow captures and time-stamps every mention into a single feedback document, eliminating lost comments so product teams can prioritize membership improvements faster.

Notable Features

Capture membership mentions from chat
Append timestamped entries to document
Notify product channels of new feedback