Help support ops capture CSAT after long customer calls

Support ops see long customer calls leave feedback stale, causing CSMs to miss coaching cues. Surveys go out shortly after qualifying calls so CSMs get fresh feedback for coaching.

Overview

Long customer calls often contain high-value feedback, but support ops lose context when surveys aren't sent. This workflow sends surveys after qualifying calls and routes results to CSMs and managers, turning missed feedback into coaching-ready insights and eliminating missed follow-ups.

Notable Features

Send surveys after long calls
Attach call summary to survey
Route responses to CSM inbox