Help support agents spot crisis phrases in call transcripts

Support agents reviewing call transcripts miss crisis phrases, leaving at-risk client issues unreviewed and risking escalations. Alerts send flagged calls to onboarding managers for quick review.

Overview

Missed crisis phrases let at-risk client issues go unreviewed and create escalation risk for support agents. This workflow routes flagged call transcripts and recordings to onboarding managers so issues are reviewed faster and missed follow-ups are reduced.

Notable Features

Notify onboarding managers on crisis keywords
Attach call recording for review
Tag flagged items for follow-up