Help support agents respond to external reviews quickly

Support agents miss review emails from portals, leaving public complaints untriaged and risking churn. Create structured review records and team alerts so agents prioritize and track public feedback.

Overview

Missed public reviews leave complaints untriaged and put reputation at risk. Converting review emails into structured records and alerts ensures support agents prioritize responses and keep public feedback visible. Teams report faster response times and far fewer missed follow-ups.

Notable Features

Create structured review records
Alert support agents and marketers
Prioritize negative reviews for triage