Help support agents catch unhappy NPS responses fast

Support agents miss NPS replies labeled 'Bastante insatisfecho' or 'Muy insatisfecho', letting complaints escalate and erode trust. This workflow flags those replies and notifies support so agents can start outreach immediately.

Overview

Unreviewed low NPS replies turn into complaints and churn risks for support teams. This workflow captures those 'Bastante insatisfecho' and 'Muy insatisfecho' responses and routes them to support and care so agents can review and reach out immediately, preventing escalations and ensuring zero missed follow-ups.

Notable Features

Flag low NPS replies for review
Email support and care teams
Create escalation tasks for agents