Help product leaders send empathetic waiver access and follow-ups

Support agents miss waiver messages in chat, leaving users waiting and skipping app reviews. Empathetic emails give access and a follow-up, so agents close requests and prompt reviews.

Overview

Waiver requests left in chat cost users access and the app reviews that help discovery. This workflow ensures support agents send empathetic access emails and automated follow-ups, eliminating missed requests and prompting more reviews. Expect faster response times and fewer missed follow-ups.

Notable Features

Extract requester email from messages
Deliver empathetic access emails automatically
Log waiver requests to a spreadsheet