Help IT send exit surveys after member termination

IT admins see terminated members go un-surveyed, losing churn insights. Send exit surveys after termination so support can review feedback quickly and prioritize retention follow-up.

Overview

Support teams lose exit feedback when terminated members aren't surveyed, leaving churn drivers unexplored. This workflow guarantees terminated members with valid emails receive an exit survey and routes responses to support for prompt review, producing zero missed follow-ups and faster retention action.

Notable Features

Trigger exit survey on termination
Exclude members who opted out
Notify support with survey responses