Help IT prevent missed receptionist-handled calls in call records

IT teams get CRM call webhooks missing the lexreception tag, so ops and support overlook receptionist calls. Tagging makes those calls surface in queues so they get prioritized.

Overview

Untagged receptionist calls create prioritization gaps that delay operations and frustrate support. This workflow ensures receptionist-handled calls are labeled 'lexreception' so ops and support see and act on them in near real time, eliminating manual lookups and missed follow-ups.

Notable Features

Apply lexreception tag on calls
Extract call ID from incoming data
Route tagged records to queues