Help IT log direct channel messages to inquiry database

IT coordinators miss standalone channel messages, leaving requests unlogged and triage delayed. It logs new direct messages into the inquiry database so coordinators begin triage and track follow-ups.

Overview

Unlogged channel messages create triage gaps and unresolved requests for IT coordinators. This workflow captures direct messages into a single inquiry database, eliminating missed inquiries and enabling faster, trackable triage and consistent follow-up.

Notable Features

Log direct messages to database
Ignore thread replies and templates
Notify IT coordinators on inquiries