Help IT forward duplicate-payment alerts to payments chat

IT staff miss duplicate-payment posts in monitoring channels, causing delayed investigations. Forward payment alerts to payments chat so finance can investigate quickly.

Overview

Duplicate payments slip through when monitoring posts aren't routed, creating delayed investigations and unclear escalation paths. This workflow routes every payment-related post to the payments chat so finance and IT investigate faster, reducing missed follow-ups and making escalations consistent.

Notable Features

Forward payment posts to payments chat
Filter messages for duplicate indicators
Create escalation triggers for finance