Help IT ensure advisors contact vehicle owners after surveys

IT admins see pre‑VOC survey replies go unread, leaving service advisors without inspection confirmations and risking missed appointments. Send SMS to vehicle owners so advisors can prompt customers and secure confirmations.

Overview

Missed inspection confirmations cause frustrated customers and lost service opportunities. This workflow lets IT trigger SMS from incoming pre‑VOC surveys so service advisors can prompt vehicle owners and avoid unconfirmed inspections, leading to fewer missed appointments and faster follow-ups.

Notable Features

Send SMS on form submission
Route unconfirmed surveys to advisors
Log survey and contact attempts