Help founders capture cancellation feedback from departing customers
Help founders capture cancellation feedback from departing customers
Product founders miss exit insights when cancellations occur without feedback, muddying roadmap priorities. Request brief cancellation reasons so founders can prioritize improvements.
Overview
Founders lose critical exit insights when cancellations go unanswered, leaving roadmap decisions to guesswork. This workflow captures cancellation reasons and routes them to the product inbox, turning lost feedback into prioritized work and ensuring zero missed exit insights.
Notable Features
- Request concise cancellation reasons
- Route responses to product inbox
- Create follow-up tasks for feedback