Help engineers capture merchant exit feedback on uninstall

Engineering teams lose merchant exit feedback when users uninstall, leaving churn unexplained. Send a tailored offboarding email on uninstall so support captures feedback and offers recovery.

Overview

Uninstalls often leave engineering and support teams blind to why merchants churn, eroding opportunities to recover accounts and learn product gaps. This workflow sends a personalized offboarding email at uninstall and creates a feedback ticket for follow-up, ensuring exit reasons are captured, recovery is offered, and no feedback slips through the cracks.

Notable Features

Send personalized offboarding emails
Log uninstall reasons to CRM
Create centralized feedback tickets