Help data scientists detect crisis chats and respond

Data scientists miss crisis cues in chatbot logs, risking late safety response. Automated classification flags crisis chats and issues safety or helpful replies so support prioritizes high-risk users.

Overview

Missed crisis signals in chatbot conversations put users at risk and leave support scrambling. This workflow classifies conversations and issues safety replies or escalations so support sees high-risk chats first and users get prioritized help. The result: fewer missed safety interventions and clearer handoffs from data science to support.

Notable Features

Flag crisis conversations for review
Send safety replies to users
Escalate high-risk chats to agents