Help business owners surface order numbers in live chat

Business owners see agents hunt for order numbers in chat, causing slower resolutions. Enriching contact records with the customer's current order number gives agents immediate order context in chat.

Overview

Agents waste live-chat time hunting for order numbers, creating slower resolutions and unhappy customers. This workflow surfaces the customer's latest order number directly in the conversation, eliminating lookup delays and giving agents immediate order context so issues get resolved faster.

Notable Features

Attach latest order numbers to contacts
Show order context inside messaging threads
Alert agents when order found