Help business owners capture customer camera files without manual follow-up

Business owners see manual-upload support messages go unanswered, causing failed captures and stalled projects. Send clear camera-upload steps so agents get files and finish processing quickly.

Overview

Unaddressed mobile upload failures stall projects and force agents into manual chasing. This workflow ensures customers get clear camera-upload steps and agents get alerted, eliminating back-and-forth and preventing processing delays.

Notable Features

Send step by step upload instructions
Flag failed uploads for follow-up
Attach camera file retrieval tips