Healthcare support ops: prevent unassigned tickets aging

Support ops miss unassigned collaboration tickets, delaying care coordination and frustrating patients. Alerts notify ops so agents claim tickets quickly, preventing ticket aging.

Overview

Unassigned collaboration tickets create delays in care coordination and risk patient dissatisfaction. This workflow surfaces new and stale collaboration tickets to support ops, escalates ones beyond two business hours, and drives faster handoffs so agents claim and resolve issues before they age.

Notable Features

Notify ops and collaborators instantly
Flag tickets after two business hours
Create claim reminders for agents