Healthcare support ops: Notify patients when units returned

Customer support ops at sleep clinics get calls when returned units lack an estimated result date. Send SMS on return to give patients their estimated result date and next steps.

Overview

Support ops teams see phone spikes and frustrated patients when returned sleep units lack clear result timing. This workflow sends a personalized SMS the moment a unit is marked returned, giving patients an estimated result date and clear next steps. Clinics report fewer follow-up calls and more predictable scheduling after using similar flows.

Notable Features

Send SMS on unit return
Format estimated date for SMS
Log notification in patient CRM