Healthcare support ops: alert patients when results are ready

Support ops miss patients after CPMT processing, causing delayed result access. SMS and push alerts notify patients when results are ready, so support closes the loop.

Overview

Delayed test notifications create patient frustration and extra tickets for support ops. This workflow routes processed CPMT results to SMS and push channels so support closes the loop and patients access results without manual outreach. Teams report faster response times and far fewer missed follow-ups.

Notable Features

Send SMS when results processed
Trigger push notifications to patients
Log notifications in patient record