Healthcare ops: capture rejected cases to central sheet

Support ops managers miss rejection notices in monitoring channels, leaving cases unassigned and delaying patient intake. It logs key rejection details to a shared sheet so ops can prioritize cases.

Overview

Support ops managers risk patient intake delays when rejection notices slip through monitoring channels. This workflow captures every rejection post and records reviewer, case ID, reason, and timestamp in one central sheet, eliminating oversight and enabling faster prioritization so cases don't remain unassigned.

Notable Features

Extract reviewer and case ID
Log reason and timestamp
Flag unassigned cases for review