Healthcare chief of staff: route inbound patient SMS to ops
Healthcare chief of staff: route inbound patient SMS to ops
Chief of staff at a clinic misses patient and prospect SMS, causing intake delays and missed follow-up. This flow captures inbound SMS, routes into triage, and notifies support and ops to handle inquiries quickly.
Overview
Missed patient SMS create intake gaps and delayed care for small clinics. This workflow captures inbound messages and routes them into your triage and ops channels, eliminating missed follow-ups and ensuring response times drop dramatically.
Notable Features
- Capture SMS into support inbox
- Route messages by keywords or sender
- Notify support and ops