Head of product: ensure wellness members receive onboarding and redemption
Head of product: ensure wellness members receive onboarding and redemption
Support agents processing new wellness memberships miss onboarding emails, causing starter-pack redemptions to be overlooked. Checkout-triggered emails send redemption steps so support avoids manual follow-up.
Overview
Missed onboarding emails let starter-pack redemptions slip and frustrate new wellness members. This workflow turns every checkout into a personalized onboarding email and a support record, ensuring members get redemption instructions and support avoids manual follow-up.
Notable Features
- Send checkout-triggered onboarding emails
- Include redemption codes and instructions
- Create support ticket on failures