Guest services: never miss flagged reservation payments again

Guest services agents miss flagged international payments in processor alerts, leaving transactions unannotated and review delayed. So agents can annotate transactions and prevent unreviewed charges.

Overview

Missed flagged payments leave reservations unannotated and create reconciliation headaches for guest services. This workflow routes flagged payment events into the guest services inbox and reservations workflow, removing manual detection and enabling prompt annotation and review. Teams report faster annotations and far fewer unreviewed transactions.

Notable Features

Notify guest services instantly
Attach transaction details to reservations
Create review task for agents