Government marketing managers close request loop with survey

Marketing managers miss feedback when completed requests go unnotified, risking poor citizen perception. Notify requestors with a satisfaction survey link so marketing closes the feedback loop.

Overview

Incomplete post-completion follow-up leaves citizen feedback uncollected and public programs blind to satisfaction issues. This workflow delivers completion notices with a survey link and centralizes responses so marketing closes the feedback loop and protects citizen perception. Expect fewer missed follow-ups and clearer program reporting.

Notable Features

Notify requestors with survey links
Extract requester contact from tasks
Log responses to central sheet