Give support agents full call context after new bookings

Support agents lose context when invitees schedule calls, causing delayed issue tracking and missed follow-ups. Tickets include call time and order details so agents start follow-up quickly.

Overview

Support agents lose critical context when calls are booked, creating missed follow-ups and SLA risk. Turn each booking into a helpdesk ticket with call time, attendee info, and order details so agents start contextual follow-up quickly, resulting in fewer missed follow-ups and faster response times.

Notable Features

Create ticket from booking
Attach call time and notes
Route ticket to support queue