Game support ops: notify weekend tier 3 owner

Support specialists lack clarity on the weekend Tier 3 owner, leaving critical tickets unassigned and player frustration rising. Scheduled weekend alerts name the on-call rep so agents can escalate.

Overview

Weekend uncertainty about Tier 3 ownership lets critical player issues sit unassigned and escalate. This workflow announces the on-call owner every weekend morning, eliminating missed escalations and letting support specialists route critical tickets faster.

Notable Features

Announce weekend owner in Slack
Email escalation contact if unassigned
Attach on-call note to tickets