Fulfillment teams keep pre-delivery messages visible

Operations coordinators miss pre-delivery messages, causing fulfillment errors. Messages become comments on order cards and titles update, so fulfillment acts before delivery.

Overview

Missed pre-delivery messages cause fulfillment mistakes and last-minute rework. This workflow pins customer messages to the correct order card and updates the title so fulfillment sees and resolves issues before delivery; response times drop dramatically and manual follow-ups are eliminated.

Notable Features

Attach messages to order cards
Update card titles with status
Notify fulfillment on new comments