Founders: record guest review SMS timestamps in CRM

Founders see outbound review SMS go untracked, causing duplicate outreach and poor guest experience. This updates guest contact with a timestamp and phone on send, ensuring no duplicate review requests.

Overview

Missed or duplicate review requests hurt guest experience and reputation for hospitality founders. This flow creates a clear, timestamped audit trail on each guest contact so ops avoid duplicate outreach and maintain consistent follow-ups, leading to cleaner handoffs and fewer missed requests.

Notable Features

Timestamp contact on SMS send
Log recipient phone on contact
Prevent duplicate review outreach