Founder: Generate canonical IDs and format phone numbers
Founder: Generate canonical IDs and format phone numbers
Founders see message threads split when phone formats differ, causing duplicate conversations. It creates a canonical conversation ID and standardizes participant numbers so ops can thread and reconcile conversations.
Overview
Fragmented phone formats create duplicate threads and missed routing, hurting customer experience and operational clarity. Centralizing conversation IDs and standardizing participant numbers lets operations thread, route, and reconcile messages reliably. Customers report smoother reconciliation and zero missed follow-ups after centralizing conversation IDs.
Notable Features
- Generate canonical conversation IDs
- Normalize participant phone numbers
- Thread and route messages consistently