Forward targeted emails to support as markdown messages
Forward targeted emails to support as markdown messages
Your marketing emails arrive in rich HTML and bury buyer details, causing support to open threads and lose triage time. Support receives plain-text, readable copies to triage and reply faster, often within minutes.
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Overview
Marketing-sourced HTML emails can hide buyer context and slow down support triage. This flow converts and forwards those messages as plain-text, readable emails to your support agents so they can triage and reply faster, often within minutes.