Forward staff messages from a watched channel to team
Forward staff messages from a watched channel to team
You watch a public staff channel where mentions get buried and coordinators lack followup context. It forwards matching posts to an internal team channel so coordinators gain context for quick action.
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Overview
When staff mentions get lost in a high-volume channel, coordinators lose context and response time suffers. This routes only the relevant posts into an internal team channel so coordinators have full context and can act the same day.