Forward specific inbound SMS to team messaging group
Forward specific inbound SMS to team messaging group
Your inbound SMS to configured numbers stays in the phone system and leaves on-call staff without context. Your triage team gets full context for response within minutes.
Workflow preview:
Zap details:
Overview
When inbound SMS sit only in the phone system, on-call staff lack context and response times suffer. Forwarding those messages into a shared messaging group gives triage teams full message context so they can act within minutes.