Forward public chat messages into a triage team channel
Forward public chat messages into a triage team channel
Your public chat messages land outside your team channels and go untriaged, missing customer feedback and quick opportunities. This sends them to your triage channel so teams can act within minutes.
Workflow preview:
Zap details:
Overview
Route public chat messages directly into a single triage channel so campaign managers and marketing ops stop missing real-time customer feedback. Teams get context and links in-channel, enabling responses and campaign tweaks within minutes.