Forward inbound texts to on-call team phones for triage

Inbound SMS to your main number can be missed, leaving field or support teams without context. The workflow forwards messages to configured phones so staff can triage within minutes.

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Overview

Missed inbound texts delay triage and frustrate customers; forwarding incoming SMS to team phones delivers message context directly to on-call staff. This ensures issues start being handled within minutes, restoring predictable response times.