Forward inbound messages to triage webhook for dispatch
Forward inbound messages to triage webhook for dispatch
Your incoming social messages pile up and delay dispatching service requests during peak hours. You get message context routed to your triage endpoint so teams respond faster, same day.
Overview
When social inbox activity spikes, dispatchers waste time copying context between systems and service calls get delayed. This flow routes every inbound message into your triage endpoint so teams get full context and can respond same day.