Forward flagged transfer requests to IT triage channel
Forward flagged transfer requests to IT triage channel
Your transfer request messages in the intake channel go untriaged and lose context for on-call responders. Forwarded requests appear in the triage channel so responders can act the same day.
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Overview
Unrouted transfer requests create blind spots for on-call IT and delay service handoffs. This workflow surfaces qualifying requests into your triage channel so responders see them within moments and can resolve them the same day.