Forward emails received during coverage gaps to colleague

Your inbox gets customer emails during off-shift windows, leaving requests untriaged and escalating wait times. Forward them to on-call leads to ensure triage happens within minutes.

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Overview

When coverage gaps leave customer emails untriaged, response times suffer and your ops team spends cycles on manual routing. This flow forwards incoming messages with full context to the on-call lead so issues are triaged within minutes and SLAs remain intact.