For wellness CEOs: prioritize negative NPS alerts to support ops

Marketing ops leaders miss negative NPS replies in surveys, risking member churn. Alerts route negatives to support and attach the related ticket so agents act within minutes.

Overview

Health and wellness companies lose members when negative experiences go unaddressed. This workflow funnels negative NPS replies into support, links them to the related ticket, and flags priority so agents can reach out quickly. Teams report faster response times and fewer missed follow-ups.

Notable Features

Route negative feedback to support
Attach related ticket and context
Flag priority for outreach