For travel COOs: ensure urgent chat alerts reach ops

Support agents and operations leads miss urgent live chat threads, causing escalations and unhappy guests. Emailing raw chat events to ops ensures issues are triaged quickly and escalations are prevented.

Overview

Missed live chats damage guest satisfaction and can ripple into booking issues for leisure operators. Routing raw chat events to ops and support keeps conversations visible so issues are triaged quickly and escalations are prevented.

Notable Features

Deliver raw chat events by email
Alert ops and support staff
Flag urgent conversations for escalation