For support ops: update regional agent availability before handoffs

Support ops miss routing changes, sending requests to inactive EU agents and risking handoff coverage. Daily toggles enable MX and disable EU, so requests route to available agents before handoffs.

Overview

Stale regional availability sends tickets to inactive agents and jeopardizes handoff coverage. This scheduled workflow flips EU agents off and MX agents on before daily handoffs, eliminating misroutes and ensuring requests reach available coverage. Operations leaders see faster handoffs and fewer routing mistakes.

Notable Features

Toggle regional agent statuses daily
Exclude agents flagged as on leave
Route requests to available regions