For support ops: remove stale backend tickets weekly

Support ops see closed non-metric tickets clutter backend tables, creating a misleading backlog. A weekly cleanup removes those records so agents handle only active tickets and reports match reality.

Overview

Leftover closed, non-metric tickets bloat backend tables and make backlog reports unreliable, impacting staffing and triage decisions. Implementing a weekly cleanup ensures support ops surface only active tickets, eliminating manual cleanup and producing trustworthy reports. Customers report fewer stale records and faster response times after adopting this pattern.

Notable Features

Delete closed non-metric records
Schedule weekly backend cleanup
Ensure backlog reflects active tickets