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For support ops: post correct mystery shopper links

Customer support ops lose shopper feedback when order messages get reactions, sending riders to wrong forms. It posts prefilled survey links with order and city IDs so support ops send usable feedback.

For support ops: post correct mystery shopper links

Overview

Support ops lose actionable shopper feedback when riders land on the wrong survey form. This workflow posts prefilled, ID-linked survey links from message reactions so support ops deliver accurate feedback links and eliminate form mismatches, keeping operational reporting reliable.

Notable Features

  • Post prefilled survey links
  • Extract order and city IDs
  • Notify ops channel with thread

For support ops: post correct mystery shopper links