For support ops: keep archived software projects labeled correctly

Software support ops struggle when archived projects remain active, causing misrouted time and bad reports. Hourly status checks update records so billing and ops reporting reflect true project state.

Overview

Archived projects left active create misrouted time entries and unreliable reports that slow support and solutions engineering. Implementing hourly status checks keeps project records current so billing and ops report from accurate data. That means fewer manual corrections, clearer reports, and smoother handoffs between support and engineering.

Notable Features

Run hourly project status checks
Update project status and tags
Record audit log of updates