For support ops: Alert leads on Lydian conversations

Support ops managers miss Lydian-tagged threads in busy inboxes, causing delayed triage and unclear ownership. Real-time alerts notify leads so specialists are assigned and cases get ownership.

Overview

Missed specialty conversations create SLA risk and inconsistent ownership for financial services support ops. This workflow routes every Lydian-tagged thread to ops leads and creates a specialist assignment, eliminating ownership gaps and accelerating triage. Support teams report fewer missed follow-ups and clearer handoffs.

Notable Features

Notify leads when tag applied
Route threads to assigned specialist
Log triage actions for audit