For support agents: create tickets from low-score feedback

Support agents miss low-score feedback trapped in spreadsheets, causing dissatisfied customers to escalate and issues to linger. Create a ticket for each low score so support triages before escalation.

Overview

Low-score feedback left unchecked lets issues escalate and damages customer relationships; this flow converts every low rating into a tracked ticket so support responds before escalation. That means fewer missed follow-ups and clearer context for resolution, with feedback attached to every ticket.

Notable Features

Create ticket for low-score feedback
Notify assigned support agent
Attach feedback details to ticket