For Senior FDEs: Notify customers on remote session events

Senior FDEs miss notifying customer contacts when session events arrive, causing follow-up gaps. Auto emails inform the configured contact so engineers and customers coordinate next steps quickly.

Overview

Missed session notifications leave customers waiting and incidents lingering, risking escalations and poor service experience. This workflow ensures the configured customer contact is informed for every session event so senior FDEs and customers coordinate follow-up quickly, with each notification logged for audit and handoff clarity.

Notable Features

Notify configured customer contacts
Attach session details and links
Log events to support tracker