For sales ops: route NPS feedback to the right squad
For sales ops: route NPS feedback to the right squad
Sales ops see NPS replies go unread, causing account squads to miss churn signals and lose upsell opportunities. Route each NPS to the right squad so account owners act on feedback before escalation.
Overview
Unread NPS replies let early warning signals slip away, risking churn and missed expansion. This workflow delivers each response to the right squad and creates follow-ups so account owners act before issues escalate and response times drop.
Notable Features
- Route NPS replies by squad
- Notify account owners and coaches
- Flag negative scores for escalation