For Sales Ops: Alert on failed case-owner updates

Sales ops see failed case-owner updates from webhook events, causing case locks that block account executives. Alerts and audit records notify sales ops and engineering to triage and restore case synchronization.

Overview

Failed case-owner updates leave locked cases that block account executives and threaten pipeline accuracy. This workflow routes webhook failures into searchable audit records and targeted alerts so sales ops and engineering can triage issues quickly and restore case synchronization with a clear audit trail.

Notable Features

Create searchable audit records on failure
Notify sales ops and engineering
Release locked case records for triage