For retail CTOs: Ensure locked brand requests get noticed

Brand partner success reps miss locked-request cases in CRM, causing triage delays. So brand partner success reps can triage immediately and avoid escalations.

Overview

Locked brand requests that sit unseen in CRM create triage bottlenecks and escalation risk for retail operations. This workflow pushes every locked-request into a central channel and pings assignees so triage starts quickly, producing clearer ownership and fewer escalations.

Notable Features

Notify channel with case details
Mention assigned reps in message
Filter only locked-request cases