For restaurant support: capture refund requests into case log

Support agents miss tablet refund submissions, creating untracked cases and audit exposure. Log every tablet refund into a central support case so agents can triage and validate refunds quickly.

Overview

Restaurant support agents risk refund disputes and audit gaps when tablet requests aren't recorded. This workflow captures every tablet refund into a central support case log so agents start triage with full context and an auditable record. Operations teams report shorter triage cycles and clearer audit trails.

Notable Features

Capture tablet submissions as cases
Notify support agents on new cases
Create auditable refund records